MCAL Staff MCAL Staff MCAL Staff
TitleAHCA/NCAL Silver Award - Continuing Your Quality Journey
LocationHilton Garden Inn
Address 633 N. Canal Rd.
Lansing, MI 48917
SponsorProvided by Health Care Association of Michigan & Michigan Center for Assisted Living
Dates 8/19/2019 to 8/20/2019
Time 9:00 AM to 2:00 PM

Registration is limited to HCAM/MCAL members.  Facilities may send up to 2 staff members to this workshop.  Online registration is not available for this workshop.Click HERE to register today.

HCAM/MCAL presents a two-day SILVER Quality Award workshop to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2020 application submission.

Bronze recipients have three years to apply for Silver from the year they received the Bronze award. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors and challenges.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts - becoming a high-performing

Suggested participants for this workshop are administrators or executive directors and directors of nursing, along with other leadership team members - including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document,” and not just an award application.

August 19
9 am - 12 pm - Education
12 pm - 1 pm - Lunch on your own
1 pm - 5 pm - Education

August 20
8 am - 12 pm - Education
12 pm - 1 pm - Lunch on your own
1 pm - 4 pm - Education

NHA: This program has been submitted (but not yet approved) for Continuing Education for 14 total participant hours from NAB/NCERS. Contact for further information.
AFC & CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 14 clock hours of professional development.

Cathy Sunlin, RN, LNHA, MS - Vice President of Regulatory Services at HCAM
Jodee Ewbank, LNHA, LMSW, ADC - Manager of Patient Services and Quality at Bronson Commons


  1. Gain an understanding of the value of moving from Bronze recognition to Silver.
  2. Go “behind the scenes” of the assessment process to understand what examiners are looking for and why that is important - beyond an award application.
  3. Understand the details of the Baldrige process and results categories
  4. Identify your organization’s strengths and opportunities for improvement as you practice writing responses with the assistance of experienced examiners.


  • Review your Bronze application and bring a copy with you
  • Review the eligibility requirements in the 2020 Silver Criteria and Application document to ensure you are eligible to apply
  • Bring a copy of the 2020 Silver Achievement in Quality Award Application & Criteria

This event will be held at the Hilton Garden Inn located at 633 N. Canal Rd., Lansing, MI 48917. HCAM/MCAL has reserved a block of rooms at the rate of $129++/night at the Hilton Garden Inn. This rate expires on July 22, 2019. To reserve your room now call 517-999-9930 and reference “HCAM.”


  • Registration is limited to HCAM/MCAL members
  • Registration is non-refundable, however substituions are allowed
  • Facilities may send up to 2 staff members to this workshop
  • Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL
  • HCAM/MCAL will provide continental breakfast and refreshments, lunch will be on your own
  • You are strongly encouraged to bring a laptop to make application writing easier

“As the Executive Director of Belle Oakes Living Center, I had the opportunity to take my entire Silver Team to the first Silver seminar last year facilitated by HCAM/MCAL and taught by Kim, Angie and Erica. As the team, myself and our owner went through the seminar, I was able to see the “light bulbs” go off for
our team who had not had any training in the application process previously. They all came back to our facility with a new perspective, which enabled us to write our winning Silver application this year! We are so excited to continue our journey to Gold and would recommend anyone who is on this journey to go to either the Bronze or Silver workshop as we did and see the results!!!!!”
Marianne VanderMeulen, CALD, Executive Director

HCAM Registration Policies
Please utilize this form to register for the 2019 HCAM/MCAL Silver Award
Workshop. Completed forms should be mailed to HCAM at 7413 Westshire Dr.,
Lansing, MI 48917 or faxed to (517) 627-3016.
Event Confirmation
After your registration form has been processed, an event confirmation will be
emailed to your attention. Please be sure to include a current email address on this
form. If you do not receive a confirmation within 14 business days, please contact
Kisti via email at
Cancellation & Refund Policy
All registrations to this workshop are non-refundable. Cancellations for this
program and no-show registrants will not receive a refund nor a credit to a future
Individuals registered to attend this program, but unable to participate, may send
an alternate in their place. Please contact Kisti at with the
first and last name, title, and facility/company of both the original registrant and
the alternate to process this request.
Consent to Use of Recording
Registration and attendance at, or participating in, HCAM and MCAL events and/
or activities constitutes an agreement by the registrant to use and distribution of
the registrant or attendee’s image or voice in photographs, videotapes, electronic
reproductions and audiotapes.
Should you have questions, please contact Kisti by phone at (517) 622-6194 or by
email at

Available Spaces
NHA Credits14
NHA Approval Num.
AFC Credits14
AFC Approval Num.
Fees none found

Document Bin

  Uploaded Description File
7/12/2019 AHCA/NCAL Silver Award Workshop Registration Borchure .pdf (469KB)
8/8/2019 Special FREE Offer for a 20-minute Coaching Session! .pdf (67KB)
Provider Information
Michigan Center for Assisted Living • a division of Health Care Association of Michigan | MCAL
7413 Westshire Drive | Lansing, MI 48917 | Ph: (517) 627-1561 | Fx: (517) 627-3016| ©2019 | Site Credits